QUI QUOTE: Nobody raves about a company that meets customer expectations.

QUI QUOTE: Nobody raves about a company that meets customer  expectations.

When you are working in customer service, you have been happy that your customers leave satisfied. You have sold them a product or service that meets their wants or needs. Or you solved their problem for them. You were happy because, in the end, you met their expectations and they were satisfied.

But that’s not good enough. Satisfied customers feel service is good, not better, just average. Nobody raves about average. And satisfied customers will leave when they find something better or less expensive.

So don’t serve to satisfy customers. Don’t treat customers as they would have expected. Instead, treat them a little better than they want to be treated. Serve to WOW them.

Leave a comment

Filed under Customer Service

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.