Recommended Books

To learn more about each book, click on the cover or title to find it on amazon.com.

For Customer Service Professionals

Amaze

Amaze Every Customer Every Time
by Shep Hyken

Be Your Customers Hero

Be Your Customer’s Hero
by Adam Toporek

 

Knock Your Socks

Delivering Knock Your Socks Off Service
by Performance Research Associates

 

Win the Customer

Win the Customer
by Flavio Martins

 

For Customer Service Managers

Be Our Guest

Be Our Guest
by Disney Institute

 

Managing Knock Your Socks

Managing Knock Your Socks Off Service
by Chip R. Bell and Ron Zemke

Ritz-Carlton

The New Gold Standard:
Leadership Principles for Creating a Legendary Customer Experience
Courtesy of the Ritz-Carlton Hotel Company
by Joseph Michelli

Secret Service

Secret Service
by John DiJulius