Recommended Books

To learn more about each book, click on the cover or title to find it on amazon.com. As an Amazon Associate I earn from qualifying purchases.

For Customer Service Professionals

Amaze Every Customer Every Time
by Shep Hyken

Be Your Customer’s Hero
by Adam Toporek

Delivering Knock Your Socks Off Service
by Performance Research Associates

For Customer Service Managers

Be Our Guest
by Disney Institute

Managing Knock Your Socks Off Service
by Chip R. Bell and Ron Zemke

The New Gold Standard:
Leadership Principles for Creating a Legendary Customer Experience
Courtesy of the Ritz-Carlton Hotel Company
by Joseph Michelli

Secret Service
by John DiJulius