For all those times you read this blog for insights into customer service and customer experience, thank you. I very much appreciate you.
In anticipation of celebrating the holidays with family and friends, I will not be publishing my posts until after the New Year. So, as you move onward and upward through the New Year, I wish all of you, your family, and your friends GREAT health, happiness, success, and prosperity.
In appreciation and in the holiday spirit of paying it forward, I offer this:
QUI TAKEAWAY: English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s QUI QUOTE to deliver the World’s Best Customer Experience.
QUI QUOTE: The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS.
With that in mind, may your Holiday, Christmas, and New Year’s celebrations and 2026 for you, your family be your World’s Best!*
#BonneAnnée #BuoneFeste #BuonNatale #Eidal-Fitr #¡FelicesFiestas! #FelizAñoNuevo #FelizNavidad #FrohesneuesJahr #FroheWeihnachten #HappyHanukkah #HappyHolidays #HappyKwanzaa #joyeusesfêtes #joyeuxnoël #MerryChristmas #schönFerien #ShanahTovah
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BILL QUISENG | Deliver the World's Best Customer Experience 
Hi Bill,
Thank you for sharing such a thoughtful holiday message. I especially liked your quote that *”the world’s best customer experience is what one customer personally feels.”* That idea also applies to holiday celebrations—it’s the personal connections and meaningful moments that people remember most.
I recently published an article about **Virtual Holiday Party Ideas** that focuses on helping families, friends, and remote teams create memorable celebrations online. Your message reinforced the same idea that meaningful experiences matter more than distance or perfection.
Wishing you continued success in 2026, and thank you for consistently sharing valuable insights. Happy Holidays and Happy New Year!