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"People need to be reminded more often than they need to be instructed." Samuel Johnson
This blog, along with my Facebook, G+ and Twitter pages, offer practical tips, insight and inspiration to serve as reminders on how to improve your personal delivery of customer service.
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Twitter Updates
- RT @eptica: Meeting the changing customer service needs of consumers - 5 key lessons for COVID-19 times from @SteveEptica via the Eptica bl… 13 minutes ago
- QUI QUOTE: Those organisations that prioritise their #CustomerService offering, taking the time to understand the n… twitter.com/i/web/status/1… 1 hour ago
- RT @drnatalie: Customers Will Remember Who Was There for Them, Long After COVID-19 by @Amanda_CXfromCA customerthink.com/customers-will… via @custome… 2 hours ago
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Recent Posts
- Stacy Sherman: Yelp and SMS Turn Restaurant Experience from Mediocre to Great
- Q & A with Customer Experience Futurist Blake Morgan
- Two Questions Every Customer Service Manager Should Be Asking Everyday
- John Oechsle: How Do You Spell CRM Evolution? With 4 C’s
- Teri Yanovitch: Everything Speaks!
- Nancy Friedman: 7 Steps to Satisfied Customers
Categories
- Customer Experience (17)
- Customer Loyalty (14)
- Customer Satisfaction (18)
- Customer Service (54)
- employee engagement (1)
- Leadership (11)
- Marketing (3)
- Training (21)
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- Copyright 2017 Bill Quiseng. All rights reserved.
BILL QUISENG | Deliver the World's Best Customer Experience · Customer Service Blog
