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"People need to be reminded more often than they need to be instructed." Samuel Johnson
This blog, along with my Facebook, G+ and Twitter pages, offer practical tips, insight and inspiration to serve as reminders on how to improve your personal delivery of customer service.
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Twitter Updates
- UP! Your Service is now “UPLIFTING SERVICE” via @RonKaufman ronkaufman.com/building-a-ser… #custserv #customerservice 3 hours ago
- The latest Customer Service | Customer Experience Daily! paper.li/billquiseng/15… Thanks to @CapitaCustMgt… twitter.com/i/web/status/1… 4 hours ago
- RT @annettefranz: Keeping Employees Informed about Customer Experience Transformation Efforts | CX Journey™ buff.ly/2DKMeLO << incl… 4 hours ago
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Recent Posts
- Stacy Sherman: Yelp and SMS Turn Restaurant Experience from Mediocre to Great
- Q & A with Customer Experience Futurist Blake Morgan
- Two Questions Every Customer Service Manager Should Be Asking Everyday
- John Oechsle: How Do You Spell CRM Evolution? With 4 C’s
- Teri Yanovitch: Everything Speaks!
- Nancy Friedman: 7 Steps to Satisfied Customers
Categories
- Customer Experience (17)
- Customer Loyalty (14)
- Customer Satisfaction (18)
- Customer Service (54)
- employee engagement (1)
- Leadership (11)
- Marketing (3)
- Training (21)
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- Copyright 2017 Bill Quiseng. All rights reserved.
BILL QUISENG | Deliver the World's Best Customer Experience · Customer Service Blog
