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"People need to be reminded more often than they need to be instructed." Samuel Johnson
This blog, along with my Facebook, G+ and Twitter pages, offer practical tips, insight and inspiration to serve as reminders on how to improve your personal delivery of customer service.
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Twitter Updates
- How One Insurance Company Transformed its Customer Experience at the Enterprise Level via @JeanneBliss customerbliss.com/insurance-comp… #CX 46 minutes ago
- The latest Customer Service | Customer Experience Daily! paper.li/billquiseng/15… Thanks to @Sa411_ @Amandajhod… twitter.com/i/web/status/1… 1 hour ago
- RT @MaritzCX: Understanding the Emotional Connection to Your Brand #CXcafe buff.ly/2SEKhe8 https://t.co/eYEInH1BjX 1 hour ago
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Recent Posts
- Q & A with Customer Experience Futurist Blake Morgan
- Two Questions Every Customer Service Manager Should Be Asking Everyday
- John Oechsle: How Do You Spell CRM Evolution? With 4 C’s
- Teri Yanovitch: Everything Speaks!
- Nancy Friedman: 7 Steps to Satisfied Customers
- Use of Live Chat or Social Media for Customer Service: One More Way to Make or Break Your Brand!
Categories
- Customer Experience (17)
- Customer Loyalty (14)
- Customer Satisfaction (18)
- Customer Service (53)
- employee engagement (1)
- Leadership (11)
- Marketing (3)
- Training (21)
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- Copyright 2017 Bill Quiseng. All rights reserved.
BILL QUISENG | Deliver the World's Best Customer Experience · Customer Service Blog
