Presentation Handouts


Customer Dissatisfiers


Presentation Notes

MCCSSA 3.2017 

The presentation is 24k so may take a while to download

What One Thing … Recognition and Reward

Top Ideas to Enhance the Student Experience

Student Experience Dissatisfiers

Nonnegotiable Standards for Students

Dale Carnegie

The Leadership Test

Voice Mail Spiel

You are the one Thank You Note template

The voice mail and You are the one templates
will download as Word documents.
Simply add your logo to the top of the Thank you note.


CASE Articles

 How Do You Make Business Personal for New Employees

If you attended the MCCSSA workshop, you may find the article above
that could establish as a blueprint for your service initiative.