BILL QUISENG | Deliver the World's Best Customer Experience

If, at first, you don’t succeed, innovate until you do.

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s QUI TAKEAWAY to deliver the World’s Best Customer Experience.

The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS.

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s QUI TAKEAWAY to deliver the World’s Best Customer Experience.

QUI TAKEAWAY: First, analyze the journey to ask, “What are the potential dissatisfiers and how can we remove them?” When you ask and take action, a negative customer experience can be transformed into a neutral one. Now you are happy because customers were satisfied with their purchase of your product or service.

But that’s not good enough. Satisfied customers feel that their experience was good, not better, just average. Nobody raves about average. Satisfied customers will not return once they find a better experience or a lower price.

So don’t serve to sell to customers. And don’t serve to satisfy customers. Don’t treat customers as they expect to be treated. And don’t treat customers as YOU expect to be treated. Instead, treat customers a little better than they expect. Serve to WOW them!

Thereafter, your customer service mantra is: If, at first, you don’t succeed, innovate until you do.

Future-proof the customer experience. In addition to asking your people, “What happened?” after they’ve engaged with your customers, ask your people or your agentic AI bots, “What if?” Exceeding current customer needs and anticipating future customer wants will maximize the ROI of CX. So, always ask, “What happened?” and “What if?” Always be innovative. Don’t always be just good. Instead, always be GREAT out there!

When you remember and follow this QUI TAKEAWAY, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

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This Week’s Rule of Three QUI TAKEAWAYS to Deliver the World’s Best Customer Experience. T.V.W.

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI TAKEAWAYS to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

TECHNOLOGY

Not every customer experience can be improved with technology. Focus on the customer, not technology.

VENT

Listen and allow complaining customers to vent. Angry or frustrated customers generally will not listen to or accept your apology until they have an opportunity to voice their frustrations.

WORLD’S BEST

The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS. To them, it’s their “World’s Best.”

When you remember and follow the Rule of Three QUI TAKEAWAYS, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

Follow me and click the bell 🔔 icon at the top right of my LinkedIn profile page to stay updated on my posts and articles.

Follow me on my blog: billquiseng.com

Follow me on my Bluesky Social app @billquiseng.bsky.social for QUI QUOTES and QUI TAKEAWAYS.

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI TAKEAWAYS to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

QUI RULE a.k.a. THE PLATINUM RULE

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI QUOTES to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

QUI RULE a.k.a. THE PLATINUM RULE

Don’t treat customers as YOU expect to be treated (The Golden Rule). And don’t treat customers as THEY expect to be treated. Instead, treat your customers better than they expect to be treated (QUI Rule a.k.a  The Platinum Rule). Don’t be just good. Be GREAT out there!

RELATIONSHIP 

Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. They buy with emotion and justify their decision with reason. Customers seek the best emotional value in their experience, not your logically reasonable best price, product, or service.

The best emotional value to your customers is your personalized interactions with them, not their “cash or credit” business transactions with you. 

The customer’s relationship with you, not their purchase of your product, is the conduit where true customer experience value flows. To you, relationship capital is the only real currency of value to grow your business. So, when it comes to your customers and you and your business,

Think RELATIONSHIPS or Go Broke. Literally.

SMILE

Good customer service means putting a smile on your face. GREAT customer CARE means putting a smile on your customers’ faces. When it comes to customers and your service, don’t be just good. Be GREAT out there!

When you remember and follow the Rule of Three QUI TAKEAWAYS, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

Follow me and click the bell 🔔 icon at the top right of my LinkedIn profile page to stay updated on my posts and articles.

Follow me on my blog: billquiseng.com

Follow me on your Bluesky Social app @billquiseng.bsky.social for QUI QUOTES and QUI TAKEAWAYS.

This Week’s Rule of Three QUI QUOTES to Deliver the World’s Best Customer Experience.

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI QUOTES to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

KEEP FIND

Your business success does not depend on how many customers you find. It’s all about how many customers you keep. When it comes to customers and your service, strive to be more than just good. Be GREAT out there!

LOYALTY

Customer loyalty is not earned by giving customers points for making a purchase. It’s about delivering service so GREAT you don’t need to.

MAGNIFICENTLY BORING

Customer loyalty is not one BIG WOW to a customer. It’s one little wow delivered consistently to every customer. And when you consistently deliver a little wow, you transform an average, satisfactory customer experience into a positively WOW Experience.

So, be Magnificently Boring! Consistently deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service so tediously and repetitively that you feel it is boring, but to the customer, at that moment, you are Magnificent! Customers have an emotional connection with you. The more emotional the connections, the more memorable the experiences, and the more loyal the customers are. Your loyal customers will return again and again, spend more, and rave about you on social media. Consistency builds trust. Trust builds loyalty. Loyalty builds your business. Deliver consistency Magnificently!

When you remember and follow the Rule of Three QUI QUOTES, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

Follow me and click the bell 🔔 icon at the top right of my LinkedIn profile page to stay updated on my posts and articles.

Follow me on your Bluesky Social app @billquiseng.bsky.social for QUI QUOTES and QUI TAKEAWAYS.

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI QUOTES to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

QUI QUOTE: Be GREAT out there!

Satisfied customers feel that their experience was good, not better, just average. Nobody raves about average. So don’t serve to satisfy customers. Don’t treat customers as they expect to be treated. And don’t treat customers as YOU expect to be treated. Instead, treat customers a little better than they expect. Serve to WOW them! Don’t be just good. Be GREAT out there!

QUI QUOTE: H2H

Customers don’t seek B2B or B2C businesses. They engage in businesses that are H2H. Human to Human. One to One. Heart to Heart. Customers don’t care much about your business. They only care how much you care about them. Your customers’ greatest emotional value comes from their personalized interactions with you, not from your “cash or credit” sales transactions. So, when it comes to your customers, you, and your business: Think RELATIONSHIPS or Go Broke. Literally.

QUI QUOTE: Innovation

Future-proof the customer experience. In addition to asking your people, “What happened?” after they’ve engaged with your customers, ask your agentic AI bots, “What if?” Exceeding current customer needs and anticipating future customer wants will maximize the ROI of CX. So, always ask, “What happened?” and “What if?” Always be innovative. Don’t always be just good. Instead, always be GREAT out there!

When you remember and follow the Rule of Three QUI QUOTES, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

Follow me and click the bell 🔔 icon at the top right of my LinkedIn profile page to stay updated on my posts and articles.

Follow me on your Bluesky Social app @billquiseng.bsky.social for QUI QUOTES and QUI TAKEAWAYS.