English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, as you prepare every morning to engage and WOW your clients or customers, I encourage you to remind yourself and your colleagues:
The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS. To them, it’s their “World’s Best.”
“All the world’s a stage.” William Shakespeare
QUI TAKEAWAY: Whenever you’re serving customers, you are always onstage. Instead of the theatrical idiom to “Break a leg,” remind yourself to “Break a smile.”
Always remind yourself, “Don’t be good. Be GREAT out there!”
#customerexperience #customerservice #custexp #custserv #cx
