Tag Archives: gratitude

With my heartfelt gratitude this Thanksgiving

Some of you may know that I suffered a stroke in April. Ever since then, I have been sidelined with extensive recuperation and excruciating rehabilitation. 

In the United States this week we celebrate Thanksgiving. So I want to take this opportunity to express my appreciation and gratitude for many who have wished me well as I recover.

Today I would like to give a very special mention to the following people:

  • Edgar Gum, regional vice president for Marriott Vacations and his team, along with my fellow colleagues in Hawaii at the time, David Wong and Amy Shiroma
  • Gustavo Salazar, Marriott Vacation Club Pulse
  • Femy, Naty, Rebecca, Tammy, Tracy, Haas, Jackie, and Mike of The Henry Dearborn
  • Genovev, Janice, Joyce. Kathy, and Marsha, associates who were in hotels I managed

During my time at the properties, these individuals personified customer care over customer service. They not only served their guests to take care of them, they really cared for each guest and every associate. They cared for anyone who was feeling confused, angry, sad, or alone. They cared for everyone on or off the clock. And, as I recuperated, they expressed their genuine concern and well-wishes more than once.

I also want to thank customer service speakers Steve Curtin, Shep Hyken, and Adam Toporek and leadership speaker Rick Olson who wished me well beyond a simple “Get well soon” card. I very much appreciated their genuine concern and well wishes.

To those who were not aware I had a stroke, thank you very much for sticking with me for months without my blog, Facebook and Instagram posts, LinkedIn articles and posts, and tweets. I certainly have appreciated you following me now after I had a long hiatus of publishing and posting while I recovered.  

Since this is Thanksgiving, let me share with you quotes about Thanksgiving and gratitude that I have found to be more meaningful given my personal hardship and now, a most bountiful response from so many of you:

“Give thanks not just on Thanksgiving Day, but every day of your life. Appreciate and never take for granted all that you have.” Catherine Pulsifer

“The struggle ends when gratitude begins.” Neale Donald Walsh

“We must find the time to stop and thank the people who make a difference in our lives.” John F Kennedy

“No one has ever become poor by giving.”  Anne Frank

“Showing gratitude is one of the simplest yet most powerful things humans can do for each other.” Randy Pausch

“Appreciation is a wonderful thing. It makes what is excellent in others belong to us as well.”  Voltaire

“No duty is more urgent than that of returning thanks.” James Allen

“Make it a habit to tell people thank you. To express your appreciation, sincerely and without the expectation of anything in return.”  Ralph Marston

“Gratitude can transform common days into thanksgivings, turn routine jobs into joy, and change ordinary opportunities into blessings.” William Arthur Ward

“Appreciation can change a day, even change a life. Your willingness to put it into words is all that is necessary.” Margaret Cousins

“An attitude of gratitude brings great things.” Yogi Bhajan

“Thanksgiving is a joyous invitation to shower the world with love and gratitude.” Amy Leigh McCree


Filed under Customer Service

February 14: Customer “Show Your Love” Day

In our personal relationships, while we love those close to us as much everyday, Valentine’s Day gives us an opportunity to express it in a special way. And if you don’t think that it’s important to proclaim “I love you” to your significant other on Valentine’s Day, just try missing one. It should be no different for your customer relationships. People like to buy from people who want their business. And while you don’t take any customer for granted, Valentine’s Day is a great occasion to express your appreciation to your loyal customers. Make this day “Show Your Love” Day for your customers. What could you do on Valentine’s Day to offer a special “thank you” for their continued patronage and support of your business?

With that in mind, here is my Top Ten list of Valentine’s Day inspired quotes that can serve you well as reminders on how to “show your love” to your customers.

Love is doing what is best for a person regardless of the cost or response. R. Robert Flatt

The first duty of love is to listen.  Paul Tillich

Love has nothing to do with what you are expecting to get, it’s what you are expected to give — which is everything.  Anonymous

Love is the condition in which the happiness of another person is essential to your own. Robert Heinlein

Get not your friends by bare compliments, but by giving them sensible tokens of your love. Socrates

We too often love things and use people, when we should be using things and loving people. Anonymous

Anyone can catch your eye, but it takes someone special to catch your heart.  Anonymous

Love is like a tennis match; you’ll never win consistently until you learn to serve well. Dan P. Herod

Every time you smile at someone, it is an action of love, a gift to that person, a beautiful thing. Mother Teresa

That best little portion of a good man’s life – his little nameless unremembered acts of kindness and love.  William Wordsworth

Whether you are following me on Twitter, Facebook, Google+ or via this blog, I see you as my customers. So on this day, as sincerely as these written words can express, I really do appreciate your continued support. Thank you very much and Happy “Show Your Love” Day.

Now what can you do today to “show your love” to those who surround you in your business and those loyal customers who made you successful?


Filed under Customer Loyalty

Silent gratitude isn’t very much use to anyone.

“Silent gratitude isn’t very much use to anyone.”  – G.B.Stern

Since this is the week we celebrate Thanksgiving in the United States, I want to take this opportunity to wish those who celebrate this holiday a very Happy Thanksgiving.

I also want to express my thanks to all of you everywhere for following me on Twitter, Facebook, LinkedIn, Google+ or right here on WordPress. I certainly have enjoyed and appreciated connecting with hundreds of people throughout the world via these social media platforms, something that wasn’t even possible just a few years ago.  And while I enjoy blogging about my passion for great customer service, I certainly have enjoyed as much the dialog I have had with many of you. So thank you to all.

While the above quote about giving thanks is one of my favorites, here are several more about gratitude that I hope you enjoy as much as I do. And for leaders, while all of these quotes are common sense advice to build employee engagement and customer loyalty, we have to commit to making this common sense advice truly common practice in our day-to-day efforts.

Thanksgiving Day comes, by statute, once a year; To the honest man it comes as frequently as the heart of gratitude will allow.  – E. S. Martin 

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them. – John F. Kennedy

God gave you a gift of 86,400 seconds today.  Have you used one to say “thank you?”  – William Arthur Ward

Appreciation is like an insurance policy. It has to be renewed every now and then. – Dave McIntyre

Kind words can be short and easy to speak but their echoes are truly endless. – Mother Teresa


Filed under Customer Experience, Leadership