Silent gratitude isn’t very much use to anyone.

“Silent gratitude isn’t very much use to anyone.”  – G.B.Stern


Since this is the week we celebrate Thanksgiving in the United States, I want to take this opportunity to wish those who celebrate this holiday a very Happy Thanksgiving.

I also want to express my thanks to all of you everywhere for following me on Twitter, Facebook, LinkedIn, Google+ or right here on WordPress. I certainly have enjoyed and appreciated connecting with hundreds of people throughout the world via these social media platforms, something that wasn’t even possible just a few years ago.  And while I enjoy blogging about my passion for great customer service, I certainly have enjoyed as much the dialog I have had with many of you. So thank you to all.

While the above quote about giving thanks is one of my favorites, here are several more about gratitude that I hope you enjoy as much as I do. And for leaders, while all of these quotes are common sense advice to build employee engagement and customer loyalty, we have to commit to making this common sense advice truly common practice in our day-to-day efforts.

Thanksgiving Day comes, by statute, once a year; To the honest man it comes as frequently as the heart of gratitude will allow.  – E. S. Martin 

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them. – John F. Kennedy

God gave you a gift of 86,400 seconds today.  Have you used one to say “thank you?”  – William Arthur Ward

Appreciation is like an insurance policy. It has to be renewed every now and then. – Dave McIntyre

Kind words can be short and easy to speak but their echoes are truly endless. – Mother Teresa

3 Comments

Filed under Customer Experience, Leadership

3 responses to “Silent gratitude isn’t very much use to anyone.

  1. Kathy

    Much to be thankful for this year. I have a great job and much gratitude for exceptional tutoring from BQ.

  2. genovevm@gmail.com

    Looking back, you are one of the five most influential people in my life. I cannot thank you enough for all your teachings and mentoring. To this day, the few of us who had the opportunity to work with you and learn from the best, still remember our “master” with admiration and gratitude. Thank you for sharing with others your knowledge and professionalism. Thanks to technology we can keep connected after so many years.
    YOU MUST come visit us some time.
    Genovev

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