I am a stroke victim, paralyzed from the right side. Also I am having certain short-term memory lapses.I have had severe constipation.
Because of that, I ordered a bottle of Phillips Milk of Magnesia from Amazon. I did not order two. Yet Amazon sent two bottles to me. According to the webpage, Amazon does not have a telephone customer service. Only a page on their website. I explained that I did not order. In order to send I had to close, reset my password and re-open. In response to their webpage, they responded on a NO REPLY email that it was not unauthorized. I had to type on the webpage that I DID NOT authorize it. In order to send, I was forced to close and reset my password. Again, in a NO REPLY, they claim tersely it was NOT unauthorized. And again, I said I personally did not sign the order. And again, to send it I had to close, reset my password and reopen. And again, in a NO REPLY email, they said unempathetically it was not unauthorized. ZERO empathy! I have had to painfully endure this ‘I did not, Oh yes, you did, Oh no, I didn’t’, Oh yes you did’ complaint dialog, having had to reset my password after every email and webpage response. It is even more frustrating when I have had to retype with only one hand. And while I remember Amazon’s website, I do not memorize the password.
In the end, Amazon customer service is unempathetically HEARTLESS. Just the WORST!