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QUI QUOTE: It’s not the one BIG WOW to one customer that builds loyalty. It’s the one small wow delivered consistently to every customer.

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November 22, 2021 · 12:28 pm
  • "People need to be reminded more often than they need to be instructed." Samuel Johnson

    This blog, along with my Facebook, Instagram and Twitter pages, offer practical tips, insight and inspiration to serve as reminders on how to improve your personal delivery of customer service.

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