Good customer service means you answered all your customers’ questions. It means you resolved your service problems. Good customer service means you efficiently processed your customers’ waiting lines. It’s all about you.
Great customer service means that one of your customers felt you had all his questions answered. It means that a customer felt you had all his problems resolved. Great customer service means your customer felt they did not have to go through a long waiting line. It means that each customer was happy that you cared about their situation and did just a bit more than they expected. It’s all about them.
Great customer service is never about what you think you did. It’s about your customers feeling happy because of what you did. It’s never about you. It’s always about them.
QUI QUOTE: Good customer service means putting a smile on your face. Great customer service is about putting a smile on your customers’ faces.
BILL QUISENG | Deliver the World's Best Customer Experience 