This Week’s Rule of Three QUI TAKEAWAYS to Deliver the World’s Best Customer Experience. T.V.W.
The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”
English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI TAKEAWAYS to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.
TECHNOLOGY
Not every customer experience can be improved with technology. Focus on the customer, not technology.
VENT
Listen and allow complaining customers to vent. Angry or frustrated customers generally will not listen to or accept your apology until they have an opportunity to voice their frustrations.
WORLD’S BEST
The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS. To them, it’s their “World’s Best.”
When you remember and follow the Rule of Three QUI TAKEAWAYS, you will deliver the World’s Best customer experience.
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BILL QUISENG | Deliver the World's Best Customer Experience 