This Week’s Rule of Three QUI QUOTES to Deliver the World’s Best Customer Experience.

This Week’s Rule of Three QUI QUOTES to Deliver the World’s Best Customer Experience.

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI QUOTES to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

KEEP FIND

Your business success does not depend on how many customers you find. It’s all about how many customers you keep. When it comes to customers and your service, strive to be more than just good. Be GREAT out there!

LOYALTY

Customer loyalty is not earned by giving customers points for making a purchase. It’s about delivering service so GREAT you don’t need to.

MAGNIFICENTLY BORING

Customer loyalty is not one BIG WOW to a customer. It’s one little wow delivered consistently to every customer. And when you consistently deliver a little wow, you transform an average, satisfactory customer experience into a positively WOW Experience.

So, be Magnificently Boring! Consistently deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service so tediously and repetitively that you feel it is boring, but to the customer, at that moment, you are Magnificent! Customers have an emotional connection with you. The more emotional the connections, the more memorable the experiences, and the more loyal the customers are. Your loyal customers will return again and again, spend more, and rave about you on social media. Consistency builds trust. Trust builds loyalty. Loyalty builds your business. Deliver consistency Magnificently!

When you remember and follow the Rule of Three QUI QUOTES, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

Follow me and click the bell 🔔 icon at the top right of my LinkedIn profile page to stay updated on my posts and articles.

Follow me on your Bluesky Social app @billquiseng.bsky.social for QUI QUOTES and QUI TAKEAWAYS.