THE QUI RULE OF THREE CUSTOMER SERVICE LEADERSHIP QUESTIONS: (Why only three? Because nobody can remember Number Four):

THE QUI RULE OF THREE CUSTOMER SERVICE LEADERSHIP QUESTIONS: (Why only three? Because nobody can remember Number Four):

1. “What are you hearing from our customers?”

You cannot even begin to satisfy customers until you remove all the potential dissatisfiers within the customer experience. So, find out what your people are hearing and systematically remove any potential sources of dissatisfaction.

2. “What can I do to help?”

As much as you want your employees to fulfill your customers’ needs, you need to serve your employees to achieve theirs.

3. “What if?”

When you ask, listen intently, respond empathetically, and take prompt action to address any issues, your team members will feel respected, appreciated, and valued.

When you create a GREAT experience for your people, they will do the same for your customers, and you will earn the loyalty of both. Soon, without a focus on profits, profits will grow. Everyone’s experiences and, ultimately, their lives, will be enriched.

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