English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind your colleagues, people, and yourself of one of the QUI QUOTES for QUI TAKEAWAYS. With that in mind, here is today’s:
QUI TAKEAWAY: To customers, their perception is reality, image is everything, and their feelings are the facts.
It’s not about what you THINK AFTER their experience. It’s about how your customers FEEL DURING their experience.
When it comes to their experience and your service, don’t be just good. Be GREAT out there!
#customerexperience #customersatisfaction #customerservice #csat #custexp #custserv #cx
BILL QUISENG | Deliver the World's Best Customer Experience 