Now is the time for a People First Revolution!

Despite the business turmoil of the pandemic, Skimpflation, The Great Resignation, quiet quitting, and, now, the recession, envision a time when your business will, not only survive but, soon, thrive and succeed. Just exactly when is that time? Well …

Now is the time for a People First Revolution! One caveat is Employees First. Business leaders see themselves as bosses, hierarchical rungs well below their subservient “employees first” at the bottom of the ladder. With a “People First” culture, no longer are people taking second or third seats to profits or customers. Your people’s emotional well-being would take priority over your business’s financial health.

With that your People First in mind, whether your position or title, be a servant leader who will CARE for your people.

• COMMUNICATE openly, transparently, interactively, frequently, and continuously any information that their people need and want to know. Listen empathetically to the people’s concerns, questions, and complaints. Express compassion with their recommendations and encouragement. 
• APPRECIATE the important roles and responsibilities of their people.
• RECOGNIZE and offer accolades for your people’s individual and team accomplishments and acts of service to colleagues or customers.
• EMPOWER people to make the right decisions for themselves, their colleagues, customers, and your business.

As a servant leader, ask your people two questions:

• What do you think?
• What can I do for you?

When you ask, promptly respond, and take action as appropriate, your people will feel valued and respected. They’ll be inspired, energized, and empowered to develop themselves. and engage their colleagues their customers and you and your business.

When you create a GREAT experience for your people, they will do the same for your customers, and you will earn the loyalty of both. Soon, without a focus on profits, your profits will grow. And everyone, your people, your customers, you and your business, will be enriched, literally and figuratively.

So what are you waiting for? Now is the time. It’s time for a People First Revolution! First, you will be best for your people, and then you will be first among your competitors.

#employeeengagement #employeeexperience #customerservice #customerexperience #custserv #custexp #cx