QUI TAKEAWAY: You can’t satisfy customers with disengaged employees. Start there. CARE for your people first.
- COMMUNICATE openly, interactively, frequently, and continuously any information your people need and want to know. Listen empathetically to their concerns, questions, and complaints. Express compassion and encouragement.
- APPRECIATE your people’s roles and responsibilities.
- RECOGNIZE and offer accolades for team and individual accomplishments and acts of service.
- EMPOWER people to make the right decisions for themselves, their colleagues, and others.
When you CARE for your people, they will feel respected, appreciated, and valued. With your support and encouragement, you will inspire and empower them to develop, not the business, but themselves and engage others. When you create a GREAT experience for your people, they will do the same for customers. Soon, without a focus on profits, profits will grow. The experiences and lives of everyone, your people and their customers and you and your business, will be enriched.
#employeeengagement #employeeexperience #customerservice #customerexperience #custserv #custexp #cx
BILL QUISENG | Deliver the World's Best Customer Experience 