Testimonial for Deliver the “World’s Best”
Customer Experience
The research you have completed and the enthusiasm with which you present the material is excellent. We appreciate your outstanding effort to help educate our staff on customer service, customer satisfaction and most importantly customer loyalty.
I’ve often said that Preston Feather Building Centers is “not your normal lumber yard.” We are different and now we know we are in the “Experience Business.”
Kate Courtney Scollin
Human Resources
Preston Feather Building Centers
Testimonial for Creating the “Best in the World”
Student Experience
Your willingness to find time to share customer service wisdom with our staff was very much appreciated. My colleagues were most complimentary following your program, and interestingly, noted that your timing of your visit was gratifying and inspiring amidst the doom and gloom in Michigan education and economics currently.
Personally I found your information even more relevant the second time around. Your common sense approach to the world of work, method of delivery, and instant rapport with your audience is truly genuine. Your enthusiasm is contagious.
Thanks again for giving us a portion of your daily schedule as well as driving toAdrianat a very early hour. You established camaraderie that was refreshing with your superb program of value and substance to us all.
Kay Kutzley
Counselor
Lenawee IntermediateSchool District
Recommendation from a Chamber of Commerce
If you’re looking for a keynote speaker, training consultant for your organization, or a seminar instructor for an upcoming event, then Bill Quiseng is your man. I had the privilege of working with Bill for many years when he was GM for The Inn at BayHarbor- A Renaissance Golf Resort. I observed the customer service culture that he nurtured at the Inn and then on through the Boyne organization.
We then hired Bill to do customer service training seminars for members of the Petoskey Regional Chamber of Commerce. His sessions were, by far, the most popular and most widely received programs in our Chamber University schedule. We could always count on a sell-out and positive reviews by the attendees. You know you have a good thing going when businesses send multiple employees to the same session!
I’ve now hired two different people in our organization who are “disciples” of BQ. One worked for Bill at the Inn at Bay Harbor and the other was a student at his semester-long class at North Central Michigan College. It carried a lot of weight for me when these two prospective employees quoted Bill Quiseng in their job interview.
If you want to improve the service culture in your organization as a way to grow sales, I heartily endorse Bill Quiseng as the resource who can help you make that happen.
Carlin Smith
President
Petoskey Regional Chamber of Commerce
Recommendation from a Seminar Participant
I have been fortunate over my 35 year retail career to have listened to or attend seminars with some of the best consultants in the business. BQ tops the list, alone & in a class by himself. If you get the chance to learn from him; do it at any cost.
Ronn Foeller
Petoskey,MI
