Bill Quiseng, is a highly sought professional speaker in the areas of customer service for front-line associates and customer service leadership for managers. General manager of The Henry - Autograph Collection in Dearborn, MI, he has over thirty years of luxury resort/club management experience.
Prior to his poistion at The Henry, Bill served as general manager of The Inn at Bay Harbor - A Renaissance Golf Resort, MI. Under his administration, The Inn received the Renaissance Hotels & Resorts North America Savvy Service Award, Food and Beverage Service Excellence Award and the Customer Service Overall Award. In 2008 and 2009, The Inn at Bay Harbor was recognized as one of the Top 500 World's Best Hotels by Travel+Leisure Magazine. In 2010, The Inn was recognized by Golf Magazine as the first and only Gold Medal Award premier resort in Michigan.
Bill's achievements include receiving the Marriott International Spirit to Serve Award, Renaissance Hotels & Resorts General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards and Petoskey Chamber of Commerce Mission Award. In 1989, he received the American Hotel Motel Association's Pearson Award for Excellence in Lodging Journalism for his article, Involvement with Employees.
He has given customer service presentations in front of the Michigan Chamber of Commerce, local Chambers of Commerce, private companies, financial insititutions, high schools, community colleges, universities and associations throughout the state of Michigan.