About Bill

Bill Quiseng is a blogger and award-winning writer in the areas of customer service for front-line associates and customer service leadership for managers.

Bill has over thirty years of luxury resort/club management experience. Presently the resort manager at Marriott’s KoOlina Beach Club on Oahu, HI,  Bill was the general manager of The Henry – Autograph Collection in Dearborn, MI. leading it to be ranked #1 Dearborn Hotel on TripAdvisor.com. Prior to that, Bill was the general manager of The Inn at Bay Harbor‐A Renaissance Golf Resort, MI. Under his administration, The Inn was recognized as one of the World’s Best Hotels by Travel+Leisure magazine and the first and only Gold Medal Award Premier Resort in Michigan by GOLF Magazine.

Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism.

He has been recognized for his customer service and customer experience insight on social media with the following accolades:  Huffington Post Top 100 Most Social Customer Service Pros on Twitter, Arc Pointe Call Center Solutions Customer Service Most Influential Bloggers, Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Hootsuite Must-Follow List for Social Customer Service, Future Care Today Top Ten Social Customer Service Influencers, NGData 50 Customer Experience Blogs You Should Be Reading, SAP Business Innovation Top 60 Customer Experience Influencers, Mindtouch Top 50 Most Active Influencers in Customer Experience, and Call Centre #Customerservice100 Twitter Handles.

Previous to his positions in Michigan, Bill served as managing director for Resort World Propeties, overseeing five vacation ownership resorts in South and Central Florida. He has held senior management positions at such luxury resorts as Doral Golf Resort and Spa, Miami, FL and Turnberry Isle Resort & Club, Aventura, FL. Prior to his service in Five Star quality independent destination resorts in Florida, Bill gained valuable hospitality experience from chain hotels. He held rooms operations management positions with Marriott Hotels & Resorts opening resorts in Palm Desert, CA and Maui, HI. Later he held general management positions with Radisson resorts in Scottsdale, AZ and Orlando, FL.