Presentations
Creating the "World's Best" Customer Experience
The Three Principles of Customer Loyalty
One hour - Three hours
No matter what you sell, you are NOT in the sales business or even the service business; you are now in The Experience Business. You must create an experience for your customers so unique that it differentiates you from your competitors. If your customers love their experience, they will continue to buy from you and, as importantly, tell others of their positive experience. The Secret: Live the Three Principles of Creating Customer Loyalty. If you “Think Like the Customer”, "Create Their Experience" and "Make a Difference", you can create customer loyalty.
You will learn the key skills of being a Customer Experience leader. Your seminar will establish the guidelines necessary to capitalize on employee commitment and motivation when delivering exemplary service to your customer. Topics to be explored:
- Focusing on being the "World's Best" as defined by your customer
- Creating Your Customer's Experience
- Sustaining an environment that supports great customer service.
Ideal Attendees: Owners, managers, supervisors and front line customer service employees.
Testimonial for Creating the "World's Best" Customer Experience.
Contact Bill now for more information
Creating The "World's Best" Student Experience
for Colleges and Universities
One - Two hours
Like any customer, if the student loves their school experience, they will continue to attend and, as importantly, tell others of their positive experience. If you “think like the customer” you can build customer loyalty - student loyalty. So how do you create an educational experience so outstanding that students will serve as customer advocates for your school? At the same time, businesses need customers to stay in business and grow the business. Your school is a business. And your school’s customers are your students.
Bill Quiseng will present “Creating the Best in the World Student Experience.”
Any individual employee is unlikely to achieve major changes in the quality of customer service in an organization. The whole school pulling in the same direction can make a difference. This seminar will establish guidelines necessary to capitalize on the Three Principles to deliver exemplary service. Join us for insight in creating your school’s “experience” for your customer – the student.
Three Principles of Creating the “World's Best” Student Experience
- Seeing the Student as Customer
- Creating “Their” Experience”, not “Yours”.
- Make a Difference
Seminar Objectives
- Approach your leadership responsibilities with increased confidence and credibility
- Recognize the key behaviors that support the superior student customer service
- Encourage better internal customer service
- Improve communications with students
- Identify “student as customer” service gaps
- Create a plan to improve on the gaps
- Become dedicated to leading through performance
Ideal Attendees: Adminstrators, support staff and faculty
Testimonial for Creating the Best in the World Student Experience
Contact Bill now for more information