Customer Service Quotations
Nobody raves about average.
Bill Quiseng
If your business cannot pledge "100% Satisfaction Guaranteed
or your money back" something is broken. Fix it.
Bill Quiseng
No customer walks into your business, gives you money and then says,
"Dissatisfy me, please." Aim for 100% customer satisfaction.
Bill Quiseng
Delivering good customer service is business common sense.
Your job is to make it common practice.
Bill Quiseng
People will forget what you said. People will forget what you did.
But people will never forget how you made them feel."
Maya Angelou
"Too many people think only of their own profit.
But business opportunity seldom knocks on the door of self-centered people.
No customer ever goes to a store merely to please the storekeeper."
Kazuo Inamori, founder of KYOCERA Corp.
“A man who cannot smile should not open a shop.”
Ancient Chinese proverb
"If you're not serving the Customer, you'd better be serving someone who is."
Jan Carlzon, former president of SAS Airlines
"Never ruin an apology with an excuse."
Kimberly Johnson
"We are Ladies and Gentlemen serving Ladies and Gentelmen"
Ritz Carlton motto
"Unless you have 100% customer satisfaction … you must improve."
Horst Schulze, former president and COO of Ritz-Carlton Hotels
"Customers do you a favor by choosing to do business with you.
You aren't doing them a favor by serving them."
Mark Sanborn
"You are serving a customer, not a life sentence.
Learn how to enjoy your work."
Laurie McIntosh
There is only one boss. The customer.
And he can fire everybody in the company from the chairman on down,
simply by spending his money somewhere else.
Sam Walton, founder of Wal-mart, the world's largest retailer
"I solemnly promise and declare that every customer
that comes within ten feet of me, I will smile,
look them in the eye, and greet them,
so help me Sam." (Sam Walton, the company founder)
Wal-Mart Associate pledge
"Your most unhappy customers are your greatest source of learning."
Bill Gates, founder of Microsoft
"It's our job every day to make every important aspect
of the customer experience a little bit better."
Jeff Bezos, founder of Amazon
"Render more service than that for which you are paid
and you will soon be paid for more than you render."
Napoleon Hill
"Gratitude shouldn't be an occasional incident, but a continuous attitude."
Harvey Mackay, author of five business best-sellers
Do what you do so well that they will want to see it again and bring their friends.
Walt Disney
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