BILL QUISENG | Chief Experience Officer

February 14

February 14: Customer “Show Your Love” Day
In our personal relationships, while we love those close to us as much everyday, Valentine’s Day gives us an opportunity to express it in a special way. And if you don’t think that it’s important to proclaim “I love you” … Continue reading →

6:30 AM GMT  |  Read comments(2)

December 08

Just Because You Don’t Think It’s a Big Deal, It’s a Big Deal
“Just because you don’t think it’s a big deal doesn’t mean your customer doesn’t think it’s a big deal. When your customer says it’s a big deal, it’s a big deal. And even when your customer says “It’s no big … Continue reading →

9:03 AM GMT  |  Read comments(4)

December 05

Never go to a doctor whose office plants have died.
“Never go to a doctor whose office plants have died.” Erma Bombeck What do dead plants in the waiting room have to do with the skill of the doctor? Logically nothing, but to the customer, everything. When we are sick, we … Continue reading →

8:02 AM GMT  |  Read comments(0)

November 23

Silent gratitude isn’t very much use to anyone.
“Silent gratitude isn’t very much use to anyone.”  - G.B.Stern Since this is the week we celebrate Thanksgiving in the United States, I want to take this opportunity to wish those who celebrate this holiday a very Happy Thanksgiving. I also want … Continue reading →

11:26 AM GMT  |  Read comments(2)

November 02

The M&M’s of Employee Engagement
Management is no longer merely a task oriented discipline. To be a successful manager, not only do you need to effectively direct your employees, you need to have them understand their role in the bigger picture of the company’s image … Continue reading →

7:59 AM GMT  |  Read comments(2)